NP
Nicola P
1 reviews | Active since Apr 2019
02 Apr 2019, 17:38
YDE RETURN POLICY
I bought a top with my bank card ( Cash Payment) i lost the slip and wanted to return the top because it was too expensive. I called the shop and was told i can return the top and i will receive my cash back if i bring POP I went to the bank and received POP but when i returned to the shop i was told that YDE can only issue me a voucher to the value of the item i bought. Firstly i was incorrectly advised by the shop Secondly I took my time to get POP from the bank so that i can proof i actually purchased the top. Thirdly , Why is it that i could not get my cash back for a item that i purchased and have POP for ?? This is ridiculous !!! I seriously am not impressed with the store and the procedures as well as the staff that provided false information.
Helpful (0)
Replies (4)0
Replies (4)
Yde's replyOfficial
03 Apr 2019, 09:56 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
Best regards,
Yde's reply03 Apr 2019, 09:56
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
Best regards,
NP
Nicola P's updateReviewer Update
03 Apr 2019, 13:41Thank you very much i await your response.
NP
Nicola P's update03 Apr 2019, 13:41
Reviewer Update
Thank you very much i await your response.
NP
Nicola P's updateReviewer Update
03 Apr 2019, 13:43This was at Clearwater branch YDE.
NP
Nicola P's update03 Apr 2019, 13:43
Reviewer Update
This was at Clearwater branch YDE.
Yde's replyOfficial
04 Apr 2019, 10:40 Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, as you were no longer in possession of the proof of purchase, we regret that a refund could not be authorized as your return did not comply with the terms and conditions of our Returns Policy. We confirm that this was conveyed to you on the day of your visit to the store.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Kind regards, YDE Online Team
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, as you were no longer in possession of the proof of purchase, we regret that a refund could not be authorized as your return did not comply with the terms and conditions of our Returns Policy. We confirm that this was conveyed to you on the day of your visit to the store.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Kind regards, YDE Online Team
Best regards,
Yde's reply04 Apr 2019, 10:40
Official
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, as you were no longer in possession of the proof of purchase, we regret that a refund could not be authorized as your return did not comply with the terms and conditions of our Returns Policy. We confirm that this was conveyed to you on the day of your visit to the store.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Kind regards, YDE Online Team
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable, provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of the respective Manager of the relevant store. We acknowledge your frustration; however, as you were no longer in possession of the proof of purchase, we regret that a refund could not be authorized as your return did not comply with the terms and conditions of our Returns Policy. We confirm that this was conveyed to you on the day of your visit to the store.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Kind regards, YDE Online Team
Best regards,