1 reviews | Active since Dec 2017
Yde pathetic service
I am honestly not someone to complain but just so annoyed, I went to go return a outfit my husband bought me as a gift, due to the fit... The lady at the till point said they won't be able to help me without a slip, because they ask their customers if it's a gift which they obviously didn't ask my husband at all, so I explain they never asked him she said unfortunately nothing they can do, never the less I contact their Facebook page they ignore me after 2 messages and 2 comments, they posting every time with each post they ignore my comments I inbox them again they still ignore me, I think that is beyond rude for such a popular shop, I now do not want to return it I want a refund I am disgustedbans still no one have contact me at all after I was told someone will, I am annoyed that I am running after them and to ignore me over and over .Talk about customer service, I am not leaving it here at all
Thank you for your post and allowing us the opportunity to attend to your query. Please accept our sincere apologies for the delay in response.
In line with our returns policy, merchandise may be exchanged or credited within 14 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
In instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, but confirm that you have been contacted by the respective Store Manager, to discuss your concerns raised.
We pleased to that you will be returning to the store, and trust that the matter will be acceptably resolved soon.
Kind regards,
YDE Online Team
Thank you for your post and allowing us the opportunity to attend to your query. Please accept our sincere apologies for the delay in response.
In line with our returns policy, merchandise may be exchanged or credited within 14 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
In instances where the account holder purchases an item for a different recipient, a gift receipt can be requested to facilitate an effortless return or exchange for the recipient.
We acknowledge your frustration regarding your recent experience, but confirm that you have been contacted by the respective Store Manager, to discuss your concerns raised.
We pleased to that you will be returning to the store, and trust that the matter will be acceptably resolved soon.
Kind regards,
YDE Online Team