YDE order: 803005K755- APPAULING CUSTOMER SERVICE

I returned an online order at the YDE Centurion Mall. I left the item there because it doesn't fit. The store could not process my refund because online team does not work on weekends, as they said online team must confirm the purchase of the item. I wonder what the receipt is for then? Seems online team does not work during the week either as it's now been 3 days and no one is getting back to me with regards to my refund!!!

Why is YDE in the E-commerce business, if their systems and policies are not in place to effectively deal with customers who buy online?

It is so easy to return things online from other stores like Foschini, Takealot etc.

I'm actually sick to my stomach, I'm so appauled by the way this whole thing has been handled.