KF
Kesia F

1 reviews | Active since Aug 2019

20 Aug 2019, 11:18

YDE MENLYN

My friends and I went shopping for a wedding shoe at the Menlyn branch and found the perfect shoe to which we were told there are no sizes, however the Sandton branch had the exact sizes we were looking for. We were assured that our shoes will be IBT’ed to the Menlyn store and I would get our shoes within a week. Mind you it’s been two weeks now and we haven’t received any feedback from the sales agent that was helping us (I asked her for the stores number to which she refused and said no, she has our numbers and will call us. I asked her for her name since she had no name tag, she refused and said she will call us) we’ve been to the store twice and no one was able to assist us. This is just PATHETIC and naaring honestly.

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Replies (2)
Yde
Yde's reply21 Aug 2019, 08:25
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

YDE Online Team 

Best regards,

Yde
Yde's reply27 Aug 2019, 11:01
Official
Thank you for your post. 

We acknowledge your frustration and escalated your concerns raised to the relevant Management to address. 

We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies and can further confirm that feedback has been provided with regards to your shoes. 

Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email *** 

Kind regards,

 YDE Online Team 

Best regards,