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Yolanda J

1 reviews | Active since May 2019

03 May 2019, 09:07

YDE is such a failure I have had so many people complain! I got to experience it my self

I recently bought a dress at YDE which then I decided to return with its tag still intact to it, they then said to me they are rejecting the dress because of lipstick smudged on it! The lipstick could have gotten in it while I was fitting the dress and I’m saying to them the dress has a problem if it’s own! Manufacturing problem and I can’t wear it they refuse to acknowledge the dress faults the dress is 2300 so much money down the drain?? I refuse to let it go I need help I said to them They can at least give me a voucher so I can buy something that I can wear instead of them giving me back the money if that’s what they worried about! Poor customer service they have no regards whatsoever about customers!!! I can’t keeo something I’m not happy about please help

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Replies (2)
Yde
Yde's reply04 May 2019, 14:35
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

YDE Online Team 
Yde
Yde's reply07 May 2019, 11:58
Official
 
Thank you for your post. 

We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. 
 
Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess. 
 
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post. 

Hope to hear from you soon. 

Kind regards, 

Identity Online team