YDE is on Crack!
YDE has been a monumental disgrace. First, for a few months YDE had been sending my monthly statements to a person who is not in any way responsible for the account or its payments. This was reported in 2017. And they still do not send my my monthly bills.
So, I do receive the sms notifications. With the balance due and due date. Now, in June 2018 I have no idea what the hell is going on with the collections team who seem to enjoy harassing me to make a payment before the DUE DATE thats IN THE SMS that THEY SENT me.
After receiving YDE's first threat to "handover" the account, I rep**** by emailing and asking for clarity on when exactly the amount due was due... Because I am under the impression that the due date is 01 JULY 2018.
I asked on the 22nd of June why the text i received stated that the amount is due on the 1st July, after receiving their hate-mail on 21st June that reads "We note with concern that your YDE account ********* is still overdue with a HIGH BALANCE. Today is your last day for payment. Pay TODAY to prevent further ACTION."
And the email response was even more SHOCKING.
The YDE collections team emailed me on the 26th June, after a call I had with one of their uncultured call center agents, who I had to instruct to apologise for SPEAKING to me like I stole her money.
what shocks me is how hours later, after establishing that I have a good 5 days to make a payment, I still am receiving such horrid customer service.
But, wait...
The next mail sent to me, is addressed to a "Mrs. De Jager". Who is this poor woman who's data is not protect someone *********** at the collections team, had the nerve to mail "Miss Mokoena" her information.
SHAME ON YOU YDE>
- Your staff is ill-trained. - They lack telephone and email etiqutte. - Your staff cannot speak. PERIOD.
Must we teach grown men and women that we aren't friends? That respect is mutual.
Such disrespect!!!
I have a name... And I am not your child ...
Don't raise your voice at me and interrogate me, and not give me the opportunity to respond to your idiotic questions.
FIX YOUR DAM STAFF.
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your YDE account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We regret not being able to make contact with you on the number provided. We however trust that we have satisfactorily addressed your concerns, and look forward to your account being brought up to date with payment.
Kind regards,
YDE Online Team
Best regards,
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your YDE account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We regret not being able to make contact with you on the number provided. We however trust that we have satisfactorily addressed your concerns, and look forward to your account being brought up to date with payment.
Kind regards,
YDE Online Team
Best regards,