1 reviews | Active since Aug 2014
YDE in Cresta just needs some help
<p>I went to YDE in Cresta 4 times already, went in personally, left my details with them 4 times already to call me back regarding a boot I wanted, they didnt have my size and the staff was going to find out if the other stores had my size, each time I go in personally to ask why they have not called me back, they tell me they only have one phone in the store and only the manager ca make calls, then they said they cant find the number for the one store that has my size, so how do u run an a retail outlet when you small stores cant even find a number for another store</p>
Thank you for your post and allowing us the opportunity to respond.
We were regretfully unable to access the Hellopeter page and therefore could not timeously attend to the concerns raised in your post.
We were concerned to read of your experience at our store as the service described in your post is truly unacceptable and not in line with the level of service we strive to provide our customers.
We therefore immediately brought your complaint to the attention of the Store Manager to address your concerns with the staff members involved.
We can verify that she has been in contact with you in this regard and is in the process of making arrangements to locate the requested boots for you. She is further committed to remain in contact with you in this regard.
We once again sincerely apologize for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
We were regretfully unable to access the Hellopeter page and therefore could not timeously attend to the concerns raised in your post.
We were concerned to read of your experience at our store as the service described in your post is truly unacceptable and not in line with the level of service we strive to provide our customers.
We therefore immediately brought your complaint to the attention of the Store Manager to address your concerns with the staff members involved.
We can verify that she has been in contact with you in this regard and is in the process of making arrangements to locate the requested boots for you. She is further committed to remain in contact with you in this regard.
We once again sincerely apologize for the manner in which you were assisted and trust that we have satisfactorily attended to this matter for you.
Yours sincerely,
YDE Online Team