YDE - I want my money !

<p>On saturday 26 November I purchased clothing at YDE canal walk cash. Last night Monday 28 November i went to canal walk to return the clothing and to get my money back but i was given so much grief. The cashier wanted all my personal details like my contact number, home address and then the girl also wanted my ID number, my ID number? why do they need my ID number? I asked the cashier why she required my ID number and could not explain. Keeping in mind i do not have an account with YDE, my purchase was cash and they telling i cant get my money unless i give them my ID number???? what BS is that? </p> <p>I then called their head office (call centre) where i was placed on hold for almost 10 minutes before i could speak to a team leader as the call centre agent wasn't able to assist me. The team leader aslo wasnt sure why they required my ID number and said she will find out and get back to me. I spoke to her after 9 this morning and i still did not receive a call from her, which she assured me she will . I told her i want my money back as i dont want to run out of time to return the goods. she said i will see what i can do for you and get back to you. This is unacceptable for a consumer to experience this, where is the customer service or consumer protection!!!</p>