MT
Maboni T
1 reviews | Active since Sept 2015
07 Sept 2015, 22:01
YDE GAVE ME BAD SERVICE, PLEASE OWN UP
I am a YDE account holder, last week I saw a shoe I liked but was a size too big for me. I asked them to order a size 5 for me, then got a call Saturday morning, saying the shoe had arrived. I went to the store, when I was given the shoe, it looked like someone had been wearing it for a while. I asked for the store manager Avril, showed the shoe to her. She agreed that the condition of the shoe was bad, and then said \We've disappointed you again". The reason she said that"
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Yde's replyOfficial
11 Sept 2015, 16:31Hello hubbyt,
Thank you for your post and for the opportunity to respond to your query.
At YDE, we strive to ensure that our customers are provided with international standards of customer service excellence at all times. As such we mandate our employees to always treat our customers in a professional manner, as to ensure an effortless and pleasant shopping experience.
We completely understand your frustration regarding the service you have received from our store mentioned in your post.
We therefore liaised with the Manager of the store pertaining to the concerns raised in your post. She has apologized for the manner in which your query was attended to as it was not their intention to cause you any inconvenience or upset.
Further to this, we confirm that this matter has been brought to the attention of the relevant Operations Manager as to ensure that all staff is reminded of the importance of upholding our high service standards.
We once again wish to apologise to you for the inconvenience caused to you as a result of this matter and thank you for bringing this to our attention. This gives us the opportunity to improve on the services we offer to customers.
Yours sincerely,
Lynn
Thank you for your post and for the opportunity to respond to your query.
At YDE, we strive to ensure that our customers are provided with international standards of customer service excellence at all times. As such we mandate our employees to always treat our customers in a professional manner, as to ensure an effortless and pleasant shopping experience.
We completely understand your frustration regarding the service you have received from our store mentioned in your post.
We therefore liaised with the Manager of the store pertaining to the concerns raised in your post. She has apologized for the manner in which your query was attended to as it was not their intention to cause you any inconvenience or upset.
Further to this, we confirm that this matter has been brought to the attention of the relevant Operations Manager as to ensure that all staff is reminded of the importance of upholding our high service standards.
We once again wish to apologise to you for the inconvenience caused to you as a result of this matter and thank you for bringing this to our attention. This gives us the opportunity to improve on the services we offer to customers.
Yours sincerely,
Lynn
Yde's reply11 Sept 2015, 16:31
Official
Hello hubbyt,
Thank you for your post and for the opportunity to respond to your query.
At YDE, we strive to ensure that our customers are provided with international standards of customer service excellence at all times. As such we mandate our employees to always treat our customers in a professional manner, as to ensure an effortless and pleasant shopping experience.
We completely understand your frustration regarding the service you have received from our store mentioned in your post.
We therefore liaised with the Manager of the store pertaining to the concerns raised in your post. She has apologized for the manner in which your query was attended to as it was not their intention to cause you any inconvenience or upset.
Further to this, we confirm that this matter has been brought to the attention of the relevant Operations Manager as to ensure that all staff is reminded of the importance of upholding our high service standards.
We once again wish to apologise to you for the inconvenience caused to you as a result of this matter and thank you for bringing this to our attention. This gives us the opportunity to improve on the services we offer to customers.
Yours sincerely,
Lynn
Thank you for your post and for the opportunity to respond to your query.
At YDE, we strive to ensure that our customers are provided with international standards of customer service excellence at all times. As such we mandate our employees to always treat our customers in a professional manner, as to ensure an effortless and pleasant shopping experience.
We completely understand your frustration regarding the service you have received from our store mentioned in your post.
We therefore liaised with the Manager of the store pertaining to the concerns raised in your post. She has apologized for the manner in which your query was attended to as it was not their intention to cause you any inconvenience or upset.
Further to this, we confirm that this matter has been brought to the attention of the relevant Operations Manager as to ensure that all staff is reminded of the importance of upholding our high service standards.
We once again wish to apologise to you for the inconvenience caused to you as a result of this matter and thank you for bringing this to our attention. This gives us the opportunity to improve on the services we offer to customers.
Yours sincerely,
Lynn