Yde Gateway sour return policy

If i could give yde a negative rating I would do so. Based on their return policy. All because the first time I actually send back a pair of shoes I wore for under 5 minutes snapped and they refuse to assist. It's clearly visible that the shoes are new. The Gateway manager and area manager share the same sentiments and refuse to assist even after I have come forth with online receipt and evidence to back me up. If I were not an african lady, they would have assisted.

After many years of supporting this business, I am utterly disappointed in the manner this matter has been taken so lightly.

Imagine buying a pair of shoes for R799 and the very first time you wear it, not even 5minutes later, the shoe strap comes out and the store just dismiss the entire plea. I was a loyal customer and they have lost me purely because of one action.