YDE Double charged me

I wouldn't advise anyone to purchase online if YDE after two weeks, multiple emails, and daily calls, yet they claim they can't find they can't resolution. Unbelievable incompetence! I demand a full refund help me expose this store's horrible customer service! I wanted a large because medium was too short the lady who works at YDE advised me to buy online cause Durban has few large sizes available I told her if she can tell call them maybe it will be delivered to Johannesburg but pledge I should buy online it's safe so so she helped me go to the website I saw the dress and saw the large was available as she said then I purchased it money was deducted twice I received two tracking number on the website

YDE online ****med me! Double charged me and now they're pretending it didn't happen. I've had enough of their lies and excuses. I want my refund and dress delivered now. If not, I'll make sure everyone knows about their online shady business practices. Hello Peter, help me hold them accountable! How can refund take more then 2 weeks