YDE doesnt want to refund!!!

I purchased a dress, shoes and earrings at YDE Canal Walk on Wednesday 24th October for my sister who only comes home from varsity every weekend. On Saturday she fit the dress only to find it is too tight around her upper body. On Sunday, the 28th I took the dresss to YDE Tygervalley to return it (they dont have the dress in a larger size). The cashier first says to me they don't have R1200 in the till to process this refund....then proceeded for a good 5-8 minutes to check every stitch and nookie of the dress and started to say the dress is stained, on the underarm....I rep**** and said that the dress was only fitted and not worn (mind you this is for a wedding on the 02/11) and then she proceeded to ask for her supervisor and mumbled something under her breath and still pointed to some light stain on the dress....I said to her the dress was purchased on the Wednesday -it hasnt been worn only fitted. Then she asked for my details and copied the slip and stated that they will need to ask the manager for permission for the refund and also since they dont have cash in the till - I was told that I would receive a call on Monday. Today I receive a call from the sales assistant Luyanda - not the manager, Nangamso, to tell me that I must go - pick up the dress from Tygervalley and then return the dress to YDE Canal Walk where it has been purchased with no regard of where I stay and how far I now have to travel for this?? Nowhere in your refund/return policy does it state that the item must be returned where it was purchased. Furthermore, what proof do you have that this dress was not purchased from the store looking like that...no one spent 5-8 minutes checking it before they charged my card. How many times do your dresses get fitted by people and then not purchased and returned to the rail. I was at Tygervalley last Saturday and fitted a skirt and some tops....changed my mind and returned them to the rail...

When this dress was purchased, it was simply folded and put in a bag, no one checked it as they did when I returned it, so what proof do you have that this minor/ almost microscopic stain was caused by me- the unsuspecting customer????

I am utterly appalled and disappointed by this lack of regard for the customer at YDE...I spent a bit over R2000 at your store and would have returned again to find my sister something else since she is happy with the shoes and earrings I purchased....

Based on the complaints on Hello Peter- it is quite clear what your modus operandi is- you would rather keep customer's money than refund, (why else would you have 14 day refund policy when the norm for retail stores is 30 days?)