1 reviews | Active since Apr 2009
YDE disappointing service
My fiancee, Rozelle Hammers, ordered 2 dresses from YDE Cavendish. On Monday 2018/10/08 she was told the dresses had arrived from Joburg and would be sent to the Tygervalley branch and be there by Friday 2018/10/12. Now at 15h10 on 2018/10/11 she gets a call from Nicole saying that she only sent tthe dresses today 2018/10/11 and it will not be at Tygervalley by this weekend. We have cancelled other commitments so that we could take our 2 daughters to fit and buy the dresses at Tygervalley this weekend. Does YDE have no concept of customer service or alue customers? This is ridiculous
Thank you for bringing this matter to our attention.
At YDE we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. For this reason, we apologize for your and your wife’s recent experience at one of our stores.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience. We are however pleased that the two consultants at the YDE Cavendish store were able to acceptably resolve this matter for you.
Thank you for letting us know of experience as it is through feedback from our customers that we are able to identify areas of concern.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Yours in service,
YDE Online Team
Best regards,
Thank you for bringing this matter to our attention.
At YDE we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. For this reason, we apologize for your and your wife’s recent experience at one of our stores.
We regret the manner in which you felt this matter was initially attended to at the relevant store, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience. We are however pleased that the two consultants at the YDE Cavendish store were able to acceptably resolve this matter for you.
Thank you for letting us know of experience as it is through feedback from our customers that we are able to identify areas of concern.
Should you have any other queries or concerns, contact us directly on *** or send us an e-mail to ***, and we will gladly assist.
Yours in service,
YDE Online Team
Best regards,