NL
Natacia L
1 reviews | Active since Apr 2013
27 Aug 2015, 11:13
YDE did not close my account
Hi,<br> <br> I went to the Glen Branch to CLOSE my YDE account.<br> I have since then received a letter of demand to pay R 76 to this account.<br> I am beyond furious as this is affecting my credit record.<br> Could you please close the account.<br> I do not see why I should pay this R 76. I am so dissapointed in the service, it is practically non-exsitant!<br> <br> Thanks<br> Natacia
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Yde's replyOfficial
03 Sept 2015, 07:21Hello natacialeaf,
Thank you for your post and for affording us the opportunity to respond.
We have investigated this matter and established that your account was closed on 23 February 2015 following a call from our Truworths store.
This being said, your payment made on the day of your visit, did not yet reflect on our database and was only allocated the next day on 24 February 2015. Therefore, our consultant did not follow the correct procedure as the account needs to reflect a zero balance before it is closed.
We confirm that a statement was sent to the postal address listed on your account on 07 March 2015, confirming the balance of R47.00. Statements were further also posted from April - August 2015 indicating the installment due on this amount.
We have attempted to call you in this regard but were regrettably unsuccessful in our attempt.
We kindly urge you to please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and for affording us the opportunity to respond.
We have investigated this matter and established that your account was closed on 23 February 2015 following a call from our Truworths store.
This being said, your payment made on the day of your visit, did not yet reflect on our database and was only allocated the next day on 24 February 2015. Therefore, our consultant did not follow the correct procedure as the account needs to reflect a zero balance before it is closed.
We confirm that a statement was sent to the postal address listed on your account on 07 March 2015, confirming the balance of R47.00. Statements were further also posted from April - August 2015 indicating the installment due on this amount.
We have attempted to call you in this regard but were regrettably unsuccessful in our attempt.
We kindly urge you to please contact us on *** or via email on ***.
Kind regards,
Lynn
Yde's reply03 Sept 2015, 07:21
Official
Hello natacialeaf,
Thank you for your post and for affording us the opportunity to respond.
We have investigated this matter and established that your account was closed on 23 February 2015 following a call from our Truworths store.
This being said, your payment made on the day of your visit, did not yet reflect on our database and was only allocated the next day on 24 February 2015. Therefore, our consultant did not follow the correct procedure as the account needs to reflect a zero balance before it is closed.
We confirm that a statement was sent to the postal address listed on your account on 07 March 2015, confirming the balance of R47.00. Statements were further also posted from April - August 2015 indicating the installment due on this amount.
We have attempted to call you in this regard but were regrettably unsuccessful in our attempt.
We kindly urge you to please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and for affording us the opportunity to respond.
We have investigated this matter and established that your account was closed on 23 February 2015 following a call from our Truworths store.
This being said, your payment made on the day of your visit, did not yet reflect on our database and was only allocated the next day on 24 February 2015. Therefore, our consultant did not follow the correct procedure as the account needs to reflect a zero balance before it is closed.
We confirm that a statement was sent to the postal address listed on your account on 07 March 2015, confirming the balance of R47.00. Statements were further also posted from April - August 2015 indicating the installment due on this amount.
We have attempted to call you in this regard but were regrettably unsuccessful in our attempt.
We kindly urge you to please contact us on *** or via email on ***.
Kind regards,
Lynn