TM
Tshiamiso M
1 reviews | Active since Jun 2019
22 Jun 2019, 18:54
YDE customer service is bad
I went to a YDE store at Cavendish Mall in Claremont Cape Town. As I paid, the cashier told me the barcode wasn't for that watch, he then called the manager who told me how that watch was a designer watch and I cant get it without even telling what the price was.
As far as I am concerned as a customer I should pay the prize that is advertised. It isn't my problem as a customer if the prize tag is wrong.
Also the manager gave me attitude when I was there.
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Yde's replyOfficial
09 Jul 2019, 15:29 Thank you for your post.
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Management of the store mentioned in your post.
We confirm that the respective Store Manager has contacted you to convey our sincerest apologies and to verify that it was not their intention to cause you any unnecessary inconvenience.
We once again apologise for the frustration resulting from this matter, however, trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards, YDE Online Team
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Management of the store mentioned in your post.
We confirm that the respective Store Manager has contacted you to convey our sincerest apologies and to verify that it was not their intention to cause you any unnecessary inconvenience.
We once again apologise for the frustration resulting from this matter, however, trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards, YDE Online Team
Yde's reply09 Jul 2019, 15:29
Official
Thank you for your post.
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Management of the store mentioned in your post.
We confirm that the respective Store Manager has contacted you to convey our sincerest apologies and to verify that it was not their intention to cause you any unnecessary inconvenience.
We once again apologise for the frustration resulting from this matter, however, trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards, YDE Online Team
We would like to apologise to you for the manner in which your query was attended to at the store in question. As the service provided was not in line with our high standard of service excellence, the matter was immediately escalated for the attention of the Management of the store mentioned in your post.
We confirm that the respective Store Manager has contacted you to convey our sincerest apologies and to verify that it was not their intention to cause you any unnecessary inconvenience.
We once again apologise for the frustration resulting from this matter, however, trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards, YDE Online Team