YDE CRESTA/TRUWORTHS LIES AND FAILS CUSTOMER!

I am so dissapointed with the lack of customer service from YDE Cresta and Truworths customer service. I was sold a dress that was not in good quality, firstly in the store there is a lack of service there is no one to assist on the floor or fitting rooms for that matter. I realised that this dress is expensive but the quality is very poor on returning the dress we did not seem to see eye to eye with the staff I was explaining the matter to. They were so rude and mocking not to mention the Unprofessionalism taking in various languages and assuming i can understand? I was blamed for doing all sorts of things to the dress, thus the store manager decided to log a returns query. the store manager advised, me said to me that the dress will be sent to a qualified quality assessor in the truworths head office in Cape Town i waited up to 12 days to my surprise the feedback comes back and the dress did not even reach Cape Town it was assessed by an area manager and the store manager themselves which is biased because they will protect their own interests.

The store manager called me and it was an epic disaster, we had a seasoned argument also goes to show the lack of customer service, truworths clearly dies not train staff properly. I was shouted at and Richard hung up on me. I decided to escalate to truworths customer head office Lindelwa firstly is *********** she failed to provide feedback, I am the one who called yet she just wnted to continue yapping about procedures and not willing to listen to me and understand were i was coming from. Now yde Cresta is hanging up on my calls and has kept both my dress and money no solution to this mess due to lies, incompetence, disrespect, laziness, lack of training and general empathy. yde sells cheap material for high prices and that is unfair really, the Consumer Protection Act frowns upon this and yet the people they dub "managers" find it easy to lie to customers its really unfair.