YDE CREDIT NOTE NOT PROCESSED ON STATEMENT - PATHETIC SERVICE

To whom it may concern I hope this platform can take my complaint and issue more seriously and come back with a more efficient way of a resolution.

I have a YDE account for probably over 10 years now and haven't use this account for the last 2 years or even longer and decided 2023 March would be the time to finally make use of it after it was dormant for so long.

I purchased an item on the 02/03/2023 for an amount of R650.00 (Non sale item) this probably was around 1.30 or 2pm or so at YDE Pavilion Shopping Centre. After item was purchased I realised that I no longer wanted it and decided to return the item an hour later and purchase something else. Sindi at the store advised me she would process the credit note first, provided me with a slip as proof and then processed my other transactions which brought my balance forward to a total of R1056.00 however upon receiving my YDE statement on the 08/03/2023 and to my dismay I was shocked to see my balance and total amount owing is R1757 and the credit note/return was not reflecting and my installment is now an exorbitant amount that I did not budget for

I contacted the YDE Customer Care on the 08/03/2023 and spoke to a lady who I explained my issue to, who transferred me to another lady who she then took me through a verification process that sounded that was never ending to only to transfer to the 3rd individual that told me “there is nothing we can do, maybe the store was offline on that day, go back to the store”

I then called the YDE Pavilion Branch and Sindi asked me to email her proof which I also have done so on the 08/03/2023 at 9h22 for her to also come back and adviseit needs to be escalated to another party

I am absolutely disgusted with the pathetic service I am receiving . I have to constantly be the one calling all the time and checking and finding out what is happening to be kept in the loop, every day it is the same response “oh its been escalated” “we not sure” “we will follow up and call you”

Who is handling my issue and where is the sense of urgency?? As I will not be paying for an item that I do not physically have!!!! It is now going on the 7th day and I still don’t know what is happening !!!! I want this rectified immediately

Email me if you wish to contact me

Thanks Kerisha