1 reviews | Active since Aug 2018
YDE ****
I purchased a garment from YDE which I had to return. I was told at the shop at Canal Walk that they did not have cash to refund me and that I would have to return. I called the YDE shop at the V&A Waterfront and was told the same. I was told by the sales person that people pay by card these days! I had just driven 100km round trip to make this exchange! I cannot believe that a shop such as YDE do not have cash in store for refunds. They should advise customers paying by cash of this situation. I would suggest doing your shopping elsewhere. You'll get no service from them. I now have to phone before I make another trip to make sure they have cash in store. Can you believe it!!!!!!
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you regarding this matter, but regret that we have been unsuccessful in our attempts. We have subsequently sent you an email and await your soonest response in order to further assist you.
Should you have any further queries, please feel free to contact YDE on *** or via e-mail at ***.
Yours sincerely,
YDE Online Team
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you regarding this matter, but regret that we have been unsuccessful in our attempts. We have subsequently sent you an email and await your soonest response in order to further assist you.
Should you have any further queries, please feel free to contact YDE on *** or via e-mail at ***.
Yours sincerely,
YDE Online Team
