1 reviews | Active since Sept 2018
Yde centurion mall, NO CUSTOMER SERVICE
I went to yde in centurion mall,the worst customer service ever.I went to purchase a jumpsuit that was priced at R350 on sale,the security guard went with me to the isle of what I was looking for,when I held the jumpsuit in my hand the security guard realized that the sale price was still attached she snatched the sale price off the garment in my in my possession and in my face,when I requested to pay the price I saw ,the manager Sarah refused to help me and I asked to speak to the area manager she didn’t even make an effort to try and sort my issue out and she didn’t care to make even a single call to try and find out if there’s anything she can do to assist in anyway.Iwas left on the counter by myself with the security guard Tuwani who snatched the price off the jumpsuit I had,she made me feel like I’m crazy and didn’t know my rights or what I was querying.I left the store very unhappy and I will never purchase there ever again.The security guard had no right to interfere in my purchase in the store,let alone snatch the price off ,while the manager did nothing but ignore the situation.
Thank you for bringing this matter to our attention.
At YDE we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. For this reason, we immediately escalated this matter for the attention of the respective Area Manager to attend to. We also sincerely apologise to you for the manner in which you felt you were attended to on the day of your visit to the store.
Whilst we acknowledge that all security guards are employed by an independent contractor to YDE, they are mandated to uphold the service standards which we expect from all staff as well as our affiliates. To this end, we can assure you that the necessary corrective action was taken, to ensure that this remains an isolated incident.
We trust that we were able to acceptably resolve your query and once again wish to apologize to you for the incident.
Yours sincerely,
YDE Online Team
Thank you for bringing this matter to our attention.
At YDE we strive to offer our customers service that consistently meets and exceeds our high standard of excellence. For this reason, we immediately escalated this matter for the attention of the respective Area Manager to attend to. We also sincerely apologise to you for the manner in which you felt you were attended to on the day of your visit to the store.
Whilst we acknowledge that all security guards are employed by an independent contractor to YDE, they are mandated to uphold the service standards which we expect from all staff as well as our affiliates. To this end, we can assure you that the necessary corrective action was taken, to ensure that this remains an isolated incident.
We trust that we were able to acceptably resolve your query and once again wish to apologize to you for the incident.
Yours sincerely,
YDE Online Team