SC
Simone C
1 reviews | Active since May 2019
11 May 2019, 04:49
YDE can’t refund me as their stores dont have any cash?
Bought items on my debit card. Tried to return them (unworn with tags still attached) at the Waterfront and Cavendish stores only to be told that the stores WERE OUT OF CASH!!! The Waterfront staff told me that business is slow and I need to go to another branch. How embarrassing! The 14 day exchange window is due to expire and they are still holding onto my money??? How can a store of this magnitude, owned by Truworths, never have cash??? This is an amateur excuse and no one in the store has been helpful. This goes against the CPA and code of ethics. I need an arrangement to be made ASAP.
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Replies (2)
Yde's replyOfficial
11 May 2019, 09:40 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
Yde's reply11 May 2019, 09:40
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
YDE Online Team
Yde's replyOfficial
13 May 2019, 11:56Thank you for your post and allowing us the opportunity to attend to your query.
We regret your experience in this regard, It is not ideal and we do apologise for your inconvenience in this regards.
Some debit cards do not allow a reversal onto the card and cash has to be given back in lieu of a refund.
It is possible especially early morning or on quitter days of the month that the tills in store may not have enough cash to affect a full cash refund. We can confirm that the Store Manager at our YDE Cavendish branch has contacted you to convey our sincerest apologies and to have this matter resolved for you.
We once again apologise for the frustration and inconvenience resulting from this matter, however trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards,
YDE Online Team
Yde's reply13 May 2019, 11:56
Official
Thank you for your post and allowing us the opportunity to attend to your query.
We regret your experience in this regard, It is not ideal and we do apologise for your inconvenience in this regards.
Some debit cards do not allow a reversal onto the card and cash has to be given back in lieu of a refund.
It is possible especially early morning or on quitter days of the month that the tills in store may not have enough cash to affect a full cash refund. We can confirm that the Store Manager at our YDE Cavendish branch has contacted you to convey our sincerest apologies and to have this matter resolved for you.
We once again apologise for the frustration and inconvenience resulting from this matter, however trust that we have acceptably attended your concerns raised.
Should you require any further assistance, please feel free to contact us on *** or via e-mail at ***.
Kind regards,
YDE Online Team