Yde bad customer services

On the 20th of September purchased dress at YDE Menlyn which never had a tag by the i went to make payment at the till point which showed that the dress had been tried by different customers,the tag was then put on at the till point which i nevee had a problem with.i got home tri3e the dress on again with my shoes and didn't like the look. I then retured the dress back to the store in good condition with the tag still on.The treatment i got from the manager on duty was shocking,i didn't get her name but she was short and dark.She refused to make refund and she claimed that the dress was was worn and not in good condition.It was then recommended that the dress will be taken for test to confirm her allegations.The dress was taken in on the 21st till this day i haven't received any feedback not email showing how the whole process went.I'm now without a dress without my money.YDE Menlyn should change the way they treat their customers like *********.

Thanks Ml.Mfisa ***