YDE - Appalling Customer service

YDE your customer service is beyond appalling.

I have been to the store twice to return the same items. Both time you had system issues. both times they attempted a return to my debit card, both times I didn't get my refund. I spent 45 minutes in store the second time while your store staff waited for service desk to confirm the refund didn't go through.

They refused to return my money to me in cash and demanded that I show them my bank statement to prove I didn't get the refund. Your store staff ignored my questions and spoke to each other in another language purposely so that I couldn't understand.

I have spent and additional hour on hold with your service desk with no answer.

I am now stuck with clothing items to the value of R1798 that I do not want.

I would not recommend any one purchase anything from this chain as clearly refunds are not possible.