Wrong clothing item given
<p>I have a YDE account, on Tuesday I went to the store in Cresta mall saw items I liked and set them aside for collection the next day 11th May. Yesterday after work I went to pay for the items. One of them a Milla bodysuit didn't have a ptice tag and it was the last one in a size Small. So the sales lady went to the floor to get one with a price tag to proceed with the sale when I got home I realised the top isn't the same one I wanted.</p> <p>I went again this morning took time away from work & rushed to exchange it. It was no longer there. It's frustrating because it's by the same designer but I don't like the one given to me. It's such an inconvinience because it's only available in Rosebank & driving around these stores is time consuming & expensive because I stay in Soweto. I wanted ref 016.2544.S but was given 016.2182.S I was promised that they'll ask Rosebank to bring the top to them or make arrangements the day is almost over still nothing from the store. I understand it was a mistake but rather a careless one & costly especially because I have to wear this on Sat to a funeral. Really not impressed and highly disappointed :( *** is my number.</p>
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Yde's replyOfficial
26 May 2016, 09:37Thank you for your post.
We acknowledge your frustration and apologize for the delay in our response. We were informed by the administrator of the hellopeter.com site that your post was not submitted correctly and therefore we did not receive it timeously.
At YDE, we train our staff to always assist customers in manner that is efficient, professional and pleasant to ensure that our customers have the effortless shopping experience we strive towards.
We were concerned to read of the manner in which you were assisted and have therefore escalated your complaint to the manager of the store. We believe that he has contacted you to discuss this matter and will further address your concerns with the store staff to ensure continuity in our high service standard.
We once again sincerely apologize for your experience and wish to convey our condolences for your loss.
Yours sincerely,
YDE Online Team
Best regards,
Yde's reply26 May 2016, 09:37
Official
Thank you for your post.
We acknowledge your frustration and apologize for the delay in our response. We were informed by the administrator of the hellopeter.com site that your post was not submitted correctly and therefore we did not receive it timeously.
At YDE, we train our staff to always assist customers in manner that is efficient, professional and pleasant to ensure that our customers have the effortless shopping experience we strive towards.
We were concerned to read of the manner in which you were assisted and have therefore escalated your complaint to the manager of the store. We believe that he has contacted you to discuss this matter and will further address your concerns with the store staff to ensure continuity in our high service standard.
We once again sincerely apologize for your experience and wish to convey our condolences for your loss.
Yours sincerely,
YDE Online Team
Best regards,