Worst Service YDE Tygervalley

On Saturday 20 July 2019 I visited YDE Cavendish Square looking for a specific dress. They did not have it in store so the lady that assisted me called the Tygervalley branch as it showed on the system that they had 1 in stock. She gave the sales assistant by the name of Xolani the style code, the colour and description of the dress. He confirmed that he had the dress and that he will keep it for me to collect. I drove all the way from Cavendish to Tygervalley only to find that it was a completely different dress and colour. I insisted that they call the Cavendish branch to ask what was conveyed to Xolani. All the sales assistant at Tygervalley could tell me is ‘sorry Xolani took down the wrong details’. How do you take down the wrong details? The description of the dress I wanted had long sleeves and teal, the dress that was kept aside had no sleeves and maroon in colour. This dress was needed for this Saturday and now I’m *****ed!