WORST EXPERIENCE EVER!!!

Dear All, I bought a dress of nearly R700.00 as a gift for someone, it was bought on the 17th of October at the Tygervalley centre branch and it was purchased cash. The dress however did not fit the person and it was taken back to the store on 31st October (which was within the 14 days period of return), upon returning the dress we were assisted by the store clerk who informed us that the dress cannot be returned due to the fact that it was a GIFT & the person did not have the slip (as it is not kosher to give a slip with a gift), the tag however was still on, anyone could see the dress was still bran new and it was in a YDE bag. The Manager later came and advised that they cannot return goods without the receipt, we explained that we did not even want the cash, we would take a voucher as well / just exchange for a bigger size, to absolutely no avail. We have been through Head Office, Customer service, you name it, with the same dumb excuse. My question is - how do you do your recons if you apparently arent able to reprint slips? How does Head Office do the banking? You can learn ALOT from the FOSCHINI and TRUWORTHS group who goes above and beyond to help clients. Boicot YDE!!!