WORST CUSTOMER SERVICE EVER!

On the 21 November 2021 I sent my niece to return a purchase I had done at YDE . When she got to YDE Eastgate at around 16:00 they informed her that they did not have cash and they offered to give a voucher which she declined as I wanted cash. A lady by the name Mathabo had the worst attitude ever. She said it was not her problem that they did not have cash and we need to go to the original YDE store where the items were originally purchased which was Clearwater . I believe on your terms and conditions of returning items it is not stated that we have to return to the original store where the purchase was done. This lady was rude and lacked any customer service, I’m totally disappointed at the level of after sales service received at your Eastgate branch. 14 days return will be up by Saturday 26th November 2022.