Waiting for refund

I had a very bad experience at YDE today. I bought a dress yesterday, I then changed my mind when I got home. I now wanted the other dress.

I went to YDE in Menlyn where I was attended by 2 ladies. I did not take their names. So I wanted to exhange my dress and I was told they do not have cash. Also because I used a debit not a credit card, they will not be able to refund me. To my surprise which retail store that does not have a float? They offered me a voucher which I refused to accept because the second dress was R200 less than the first dress. I had to buy the second dress. Imagine if I didnt have cash? Now I am sitting with 2 dress es of which one will be only returned once the store has cash. This is such an inconvenience. They did not call me today, I assume they still do not have cash.

I have never experienced such,especially from a big retail like YDE. The staff was not rude though. You guys should offer us other alternatives than store vouchers. I need my money, theres things I still need to buy I cant my money is at YDe R825.00 thats a lot money. I am really not happy that I need to drive back to collect my money. Thats waste of my time and petrol.