SA
Sylvia A
1 reviews | Active since Mar 2015
09 Feb 2018, 12:27
Very upset
I have been to YDE on Friday 2 February 2018 to pay my YDE account. Got there and i was told that they are off line. I dont carry any cash around so i told the lady that i am upset. Tygervalley is the only branch close to me. I mailed YDE on Monday, told them that how was inconvenient by the branch. This mail i got back from 2 days ago, saying: From: ********** ********** Sent: Thursday, February 08, 2018 9:48 AM To: ********** Subject: YDE
Good day, Thank you for your email. We apologise for the inconvenience caused as a result of the store being offline. You can pay your YDE account online by setting YDE up as a payment beneficiary on your bank account. For your convenience, "YDE" or "Young Designers Emporium" will automatically appear on the bank's pre-defined list of payment beneficiaries. Please ensure that you use your 14-digit YDE account number as it appears on your statement so we are able to match the payment to your account. As your monthly instalment may fluctuate from time to time, we suggest that you monitor your statements to prevent your account from inadvertently falling into arrears. To find out more about Internet payments, please contact your bank at one TODAY I GOT A CALL SAYING MY ACCOUNT IS IN ARREARS. I AM WORKING DURING THE WEEK AND THE ONLY TIME I CAN GO THE BANK IS ON SATURDAYS, NOT IMPRESSED AT ALL AND VERY SAD THAT I GOT A CALL. THIS IS NOT VERY GOOD AS I WILL PAY MY ACCOUNT ON SATURDAY 10 FEBRUARY 2018. IF I DID NOT INFORM THEM OF MY EXPERIENCE WITH AN OFF LINE BRANCH THEN ITS FAIR, BUT CALLING ME TO TELL ME MY ACCOUNT IS IN ARREARS. I AM BEYOND FURIOUS NOW. TRUST YOU UNDERSTAND MY FRUSTATION. THANK YOU
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Yde's replyOfficial
16 Feb 2018, 15:57We apologise for the delay in our response to your query.
At YDE, we strive to offer our customers an effortless shopping experience and were therefore concerned to hear about your experience at one of our stores.
We therefore escalated this matter for the attention of the Store Manager, who will be in contact with you to apologise for the experience in store. Kindly note that they regrettably had no control over the situation, as their system only went online the following day.
Further to this, we wish to advise you of the various payment options we have available, which can be viewed on our website by following the listed link, https://www.yde.co.za/my-account/payment-options.
We trust that we were able to adequately attend to your concerns and apologise for your experience in this regard. We hope that we will see you in our stores again soon.
Kind regards,
YDE Online Team
Best regards,
Yde's reply16 Feb 2018, 15:57
Official
We apologise for the delay in our response to your query.
At YDE, we strive to offer our customers an effortless shopping experience and were therefore concerned to hear about your experience at one of our stores.
We therefore escalated this matter for the attention of the Store Manager, who will be in contact with you to apologise for the experience in store. Kindly note that they regrettably had no control over the situation, as their system only went online the following day.
Further to this, we wish to advise you of the various payment options we have available, which can be viewed on our website by following the listed link, https://www.yde.co.za/my-account/payment-options.
We trust that we were able to adequately attend to your concerns and apologise for your experience in this regard. We hope that we will see you in our stores again soon.
Kind regards,
YDE Online Team
Best regards,