1 reviews | Active since Mar 2016
Vague policies and rude employees
My sister was holding sunglasses and a pouch fitted with a tag. She went back to the clothing section to look for me so we could go to the till and pay. By the time she reached me there was a male employee who had followed her, took the sunglasses from her and said he would need to keep them at the cash point. Gave no reason just that he needed to keep them at the cash point. <br> We went to the cash point and enquired as to why he had to treat his customers like *********. His response was that \no accessories are allowed on the floor\" with attitude.<br> That's strange because in my years of shopping there with my mother, going to the floor with accessories was never raised as a problem nor have I even seen a sign stating this policy. We both felt like we were being treated like ********* and didn't understand why he was excessively rude when asked about this."
At YDE, providing customers with a shopping experience that is both effortless and pleasant is of utmost importance to us. The service described in your post is unacceptable and certainly not in line with the high service standard we strive to offer our customers.
We attempted to contact the relevant Area Manager but were informed that she is currently unavailable. We believe that you were contacted by one of the managers currently overseeing the store, who has apologized for your experience and was able to clarify your concerns in this regard. Further to this, the Area Manager will address this matter with the manager mentioned in your post once she has returned and will contact you to provide you with feedback.
We once again wish to sincerely apologize for your experience and hope to see you in our stores again soon.
Yours sincerely,
Lynn
At YDE, providing customers with a shopping experience that is both effortless and pleasant is of utmost importance to us. The service described in your post is unacceptable and certainly not in line with the high service standard we strive to offer our customers.
We attempted to contact the relevant Area Manager but were informed that she is currently unavailable. We believe that you were contacted by one of the managers currently overseeing the store, who has apologized for your experience and was able to clarify your concerns in this regard. Further to this, the Area Manager will address this matter with the manager mentioned in your post once she has returned and will contact you to provide you with feedback.
We once again wish to sincerely apologize for your experience and hope to see you in our stores again soon.
Yours sincerely,
Lynn