Unsatisfactory service
<p>I had bought a jumpsuit from YDE on the 26th of August 2016 for a function I was to attend on the 13th of September 2016. I realised that the jumpsuit did not fit me and when I returned the following day to the store for a refund on was told I wouldn't get a full refund. I had explained that in was pregnant and the jumpsuit was not fitting me correctly to which the cashier rep**** he would get into trouble of he did a refund. What I would like to know is who do I take this further up with because I'm really not happy about this. </p>
Thank you for your post.
We apologize for the delay in our response.
Whilst we acknowledge your frustration YDE will gladly accept returns or exchanges, on merchandise returned within 14 days from the date of purchase, provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is presented. You were therefore correctly informed that your return could not be authorized as your return was after this period.
This being said, we believe that the Store Manager has contacted you to discuss your concerns and was able to resolve this matter for you.
Please feel free to contact us on *** or via email on ***.
Kind regards,
YDE Online Team
Best regards,
Thank you for your post.
We apologize for the delay in our response.
Whilst we acknowledge your frustration YDE will gladly accept returns or exchanges, on merchandise returned within 14 days from the date of purchase, provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is presented. You were therefore correctly informed that your return could not be authorized as your return was after this period.
This being said, we believe that the Store Manager has contacted you to discuss your concerns and was able to resolve this matter for you.
Please feel free to contact us on *** or via email on ***.
Kind regards,
YDE Online Team
Best regards,