Unnecessary calls

My in store shopping experiences have always been exceptional but your accounts department is a mess. How does someone call you, mispronounce your name, just tells you they are from Yde then asks you to give them your birthday to verify your account?

What do you want? Why are you calling me at least once every week? If there is anything I need from you, I will call you.

My account is in order. Please don’t call me unnecessarily.