Unhappy account holder

I purchased a dress online on their website using my store account and however the dress was too big when I bought it and wanted to exchange it for the same dress but different size and I was told I can’t exchange due to their policy of 14days return… I emailed their head office with the matter and they still not willing to make an exchange…. It’s sad that other retailers they are willing to assist with such exchanges cause they know they not losing a thing the money is still with them and they have a happy customer…

What’s the purpose of having an account with a retailer that thinks for themselves only and not us as customers… it’s nice when they offer us accounts and we spend on those so we generate money for them and return this is the kind of service we get ???

The way you so persuasive when offering accounts and how we treated when we have those accounts very poor