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nsuku S
1 reviews | Active since Jun 2015
11 Sept 2015, 13:35
Unaccounted debit ordee
I updated my debit order details through their call centre and had an agreement that they will debit the balance. The order has not gone through even today! They sent me an SMS about my account being overdue today. I called to ask why, their staff doesn't know. <br> <br> Well have serious problems if this reflects badly on my credit record because you did not stick to our agreement
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Yde's replyOfficial
16 Sept 2015, 11:59Hello gorodo,
Thank you for your post.
We were truly concerned to read about your experience and therefore immediately conducted an enquiry into your concerns raised.
Upon investigation, we established that the debit order was activated on 26 August 2015 for the balance to be debited on 28 August. Debit orders need to be activated a minimum of three working days prior to the debit order date.
Our consultant there did not follow the correct procedure for setting up debit orders on an account. We can confirm that this matter has been brought to the attention of our Call Centre Manager and will be addressed with the relevant consultant.
We are pleased to confirm that following our telephonic conversation, we were able to satisfactorily resolve this matter for you.
We wish to once again convey our sincerest apologies for the inconvenience caused to you as a result if this matter.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read about your experience and therefore immediately conducted an enquiry into your concerns raised.
Upon investigation, we established that the debit order was activated on 26 August 2015 for the balance to be debited on 28 August. Debit orders need to be activated a minimum of three working days prior to the debit order date.
Our consultant there did not follow the correct procedure for setting up debit orders on an account. We can confirm that this matter has been brought to the attention of our Call Centre Manager and will be addressed with the relevant consultant.
We are pleased to confirm that following our telephonic conversation, we were able to satisfactorily resolve this matter for you.
We wish to once again convey our sincerest apologies for the inconvenience caused to you as a result if this matter.
Yours sincerely,
Lynn
Yde's reply16 Sept 2015, 11:59
Official
Hello gorodo,
Thank you for your post.
We were truly concerned to read about your experience and therefore immediately conducted an enquiry into your concerns raised.
Upon investigation, we established that the debit order was activated on 26 August 2015 for the balance to be debited on 28 August. Debit orders need to be activated a minimum of three working days prior to the debit order date.
Our consultant there did not follow the correct procedure for setting up debit orders on an account. We can confirm that this matter has been brought to the attention of our Call Centre Manager and will be addressed with the relevant consultant.
We are pleased to confirm that following our telephonic conversation, we were able to satisfactorily resolve this matter for you.
We wish to once again convey our sincerest apologies for the inconvenience caused to you as a result if this matter.
Yours sincerely,
Lynn
Thank you for your post.
We were truly concerned to read about your experience and therefore immediately conducted an enquiry into your concerns raised.
Upon investigation, we established that the debit order was activated on 26 August 2015 for the balance to be debited on 28 August. Debit orders need to be activated a minimum of three working days prior to the debit order date.
Our consultant there did not follow the correct procedure for setting up debit orders on an account. We can confirm that this matter has been brought to the attention of our Call Centre Manager and will be addressed with the relevant consultant.
We are pleased to confirm that following our telephonic conversation, we were able to satisfactorily resolve this matter for you.
We wish to once again convey our sincerest apologies for the inconvenience caused to you as a result if this matter.
Yours sincerely,
Lynn