*****ulent duplicating orders

I am writing to express my frustration and disappointment with my recent online purchase. I placed an order (Order No. ***) for two dresses and a pair of shoes. Unfortunately, I only received one dress and the shoes. The dress I received was too small, so I returned it and expected a full refund.

The total amount for my order should have been R899. However, when I checked my account, I was shocked to see that I was charged R2823.41. I immediately contacted customer care to resolve this issue, but the experience was extremely frustrating. I was kept on hold for an unreasonably long time, and the service was far from helpful.

When I finally spoke with someone, I was informed that there was an IT issue and that my order had been duplicated. Despite being told that this problem would be resolved, I am still waiting for my refund and a call from management.

This entire experience has been deeply disappointing, and I would not recommend anyone to purchase from YDE online. I expect this issue to be addressed promptly and my refund to be processed without further delay.