RL
Ruwaida L

1 reviews | Active since Aug 2014

04 Feb 2019, 12:27

Two of the same tops in difference colours but only one is on sale

I went to the naked sale of 25 percent last week thursday, and i found two of the exact same tops design is the exact same, and also the same designer designs them, i took a maroon colour and a black colour in these tops, that I thought were on sale, and when I was paying at the till, the staff that was assisting me told me that the black top was not on sale, and i showed him that the maroon top was on sale, and the black top is exactly the same as the maroon, and i showed him that it was even the same designer, and he said he does not know the designers tell them which ones go on sale, i feel that this is not fair, how can you have two of the exact same tops in different colours and only the one colour is on sale and not the other, and I even found both the tops in the sale side, as a frequent buy im very disatisfied

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Replies (1)
Yde
Yde's reply07 Feb 2019, 17:33
Official
 
Thank you for your post. 

Upon receipt of your query, we escalated your concerns raised to the relevant management to address. 

We were advised that regardless of the style of the garment being the same, the colourways are different and only the burgundy one was on markdown. Thus, we were unable to sell the other item at a lower price. We can confirm that during a particular season one colourway might be less popular than the other one, therefore at the end of the season you may find that a specific colourway in a garment is on sale. 

Following your communication with one of our consultants, we can verify that you were informed of this, and hope that you understand our stance in this regard. 

We appreciate you bringing this matter to our attention and sincerely apologise for any upset that may have been caused. 

Kind regards, 

YDE Online Team