1 reviews | Active since Jun 2017
Their Returns Policy is not in line with the CPA! They think they are above the law!!!!!!!!
I bought two outfits on the 15/09/17 for a wedding that I am attending this coming weekend! I tried on the clothes yesterday and they didn’t fit proper, I am pregnant and can’t control how much weight I gain in just a couple of weeks. I tried returning the clothes so I can get a credit or exchange and they straight said no they have a 14 days return policy which I may is not in line with the CPA. The CPA clearly states that goods can be returned within 6 months of purchase. YDE's internal policies should be in line with the CPA, they are not above the law! Now I sitting with 2 outfits that don’t fit and are over R1000 and I can’t exchange or return them! I really am not going to sit back and be exploited by them I am definitely going to take this up with the NCC.
Thank you for your post and for informing us of your concerns.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
As the garment was returned after the allocated 14 day returns period, it did not fully comply with our returns policy and you were correctly advised that the return could unfortunately not be authorised. The six month returns window is for defective goods.
Whilst we acknowledge your frustration regarding this matter, we regret that we are unable to assist you as we are expected to adhere to our policies and procedures at all times.
In addition, we sincerely hope that you will understand our stance in this matter.
Yours sincerely,
YDE Online Team
Thank you for your post and for informing us of your concerns.
At YDE, we allow ordinary returns or exchanges within 14 days of purchase provided that the original invoice or gift receipt is presented as proof of purchase and all the other requirements of this policy is met.
As the garment was returned after the allocated 14 day returns period, it did not fully comply with our returns policy and you were correctly advised that the return could unfortunately not be authorised. The six month returns window is for defective goods.
Whilst we acknowledge your frustration regarding this matter, we regret that we are unable to assist you as we are expected to adhere to our policies and procedures at all times.
In addition, we sincerely hope that you will understand our stance in this matter.
Yours sincerely,
YDE Online Team