sB
salma B
1 reviews | Active since Jan 2017
02 Oct 2019, 13:20
Terrible service
i had requested that all purchases on my account to be blocked yet there was still purchases made which i am not aware of. I had received a statement for the month of September reflecting 2 invoices dated for the 26/08/2019 which i did not authorize. I have requested the invoices via email and telephonically but i have not received any invoice.
These purchases were made after i had given instructions to block any future purchases on my account and this is entirely an error on your side.
If i am not sent these invoices i will not be liable for payment.
How hard is to email an invoice which already exist on your system?????
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Yde's replyOfficial
04 Oct 2019, 08:20Thank you for your post and affording us the opportunity to respond.
As per our telephonic communication, we can confirm that the requested documents have been sent to you via email.
Please accept our sincerest apologies for the manner in which your query was dealt with.
Should you have any further queries or questions, we kindly urge you to contact us directly on *** or via email at ***.
Yours in fashion,
YDE Online Team
As per our telephonic communication, we can confirm that the requested documents have been sent to you via email.
Please accept our sincerest apologies for the manner in which your query was dealt with.
Should you have any further queries or questions, we kindly urge you to contact us directly on *** or via email at ***.
Yours in fashion,
YDE Online Team
Yde's reply04 Oct 2019, 08:20
Official
Thank you for your post and affording us the opportunity to respond.
As per our telephonic communication, we can confirm that the requested documents have been sent to you via email.
Please accept our sincerest apologies for the manner in which your query was dealt with.
Should you have any further queries or questions, we kindly urge you to contact us directly on *** or via email at ***.
Yours in fashion,
YDE Online Team
As per our telephonic communication, we can confirm that the requested documents have been sent to you via email.
Please accept our sincerest apologies for the manner in which your query was dealt with.
Should you have any further queries or questions, we kindly urge you to contact us directly on *** or via email at ***.
Yours in fashion,
YDE Online Team