1 reviews | Active since Oct 2016
Terrible service
My wife is a regular shopper at YDE and in December she purchased a black dress which seems to be a bit to tight for her liking when she refitted it she took the dress to the YDE to exchange ,she didn’t have her receipt and she paid cash for the dress the intention was to exchange for something else or the same dress in a bigger size however the serbixe she got was unacceptable sitting in one YDE store for more than 2hours waiting for YDE canal walk to sent receipt which was not found the dress is in the same condition tagged and unworn and as a regular shopper at YDE she knows the return policy and would not take the dress if she knew it was over the 14 Days the service was absolutely appalling
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, we can verify that as you are not in possession of any proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Yours sincerely,
YDE Online Team
Thank you for your post.
In line with our Returns Policy, we will happily credit or exchange all incompatible merchandise, including gifts, provided they are returned with the original invoice or gift receipt and comply with the requirements of this policy.
Whilst we acknowledge your frustration, we can verify that as you are not in possession of any proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized.
We understand that you are not happy with the feedback provided however hope that that you will be able to perceive and accept our stance in this regard.
Yours sincerely,
YDE Online Team