1 reviews | Active since Aug 2015
Shopkeeper Sold My Ordered Product
I had bought a lovely sleeveless hoody from Yde Canal walk, it was a bit big, but I decided to visit the tygervalley branch to see if they can exchange it for a smaller size. I was greeted with a smile and was hepled very quickly, she took my slip details as well as my contact details, promising me that it would arrive in several weeks (3 weeks max).<br> <br> I had checked in twice since then with no luck. This was June... Almost 2 months ago and I have been checking in every 3 weeks, I never received a call.<br> <br> I walked in this morning asking if anything has come in, a short quiet assistant helped me. Informed me theres nothing in the back, the record of my order had been lost, and after i informed her it was more than a month ago she informs me:<br> <br> \OHHH.... Sir... We had a Clearance (naked) sale sir
Thank you for your post.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As such, we immediately escalated your concerns to the Store Manager of the reported store.
It is standard procedure for our stores to handle customers' garment request professionally. They are not allowed to sell a garment without confirming with the customer first that he or she is no longer interested in the item. We therefore sincerely apologise for any inconvenience that this may have caused you. We assure you the staff will be address to ensure that this remains an isolated incident.
We confirm that the Store Manager has been in contact with you to apologise for the manner in which your query was attended to and we are pleased to confirm that this matter was satisfactorily resolved.
We wish to apologise for the delay in our response to your post and encourage you to contact us on *** or via email on ***.
Kind regards,
Chevola
Thank you for your post.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As such, we immediately escalated your concerns to the Store Manager of the reported store.
It is standard procedure for our stores to handle customers' garment request professionally. They are not allowed to sell a garment without confirming with the customer first that he or she is no longer interested in the item. We therefore sincerely apologise for any inconvenience that this may have caused you. We assure you the staff will be address to ensure that this remains an isolated incident.
We confirm that the Store Manager has been in contact with you to apologise for the manner in which your query was attended to and we are pleased to confirm that this matter was satisfactorily resolved.
We wish to apologise for the delay in our response to your post and encourage you to contact us on *** or via email on ***.
Kind regards,
Chevola