LS
Laeeqah S
1 reviews | Active since Sept 2012
05 Feb 2016, 11:14
Shoddy service from YDE
I called YDE on 3 Feb 2016 to confirm that my debit order would run on 8 Feb 2016 and the consultant confirmed it. I specifically called because I knew that I'd only have funds in my bank account to cover the debit order on 8 Feb 2016.<br> To my dismay, the debit order was run on the night of 4 Feb 2016. I called and spent 14 minutes on the call only to be told that it was not their banking department's fault.<br> I asked for an explanation and a statement in writing to submit to my bank in order to reverse any charges for the unpaid debit order and I got nothing. Nothing in writing and no apology.
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Yde's replyOfficial
10 Feb 2016, 09:37Hello ladylees,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have established that a debit order was set on your account in February 2016 by Blake and Associates, the collections agency who does collections on our behalf. The collector unfortunately captured the arrangement incorrectly, and for this reason we referred the matter to them to address.
We are however pleased to confirm that you were subsequently contacted by one of our consultants who informed you that we corrected your debit order date. We apologise for any upset this has caused you and hope that this response has clarified your concerns.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have established that a debit order was set on your account in February 2016 by Blake and Associates, the collections agency who does collections on our behalf. The collector unfortunately captured the arrangement incorrectly, and for this reason we referred the matter to them to address.
We are however pleased to confirm that you were subsequently contacted by one of our consultants who informed you that we corrected your debit order date. We apologise for any upset this has caused you and hope that this response has clarified your concerns.
Kind regards,
Charmaine
Yde's reply10 Feb 2016, 09:37
Official
Hello ladylees,
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have established that a debit order was set on your account in February 2016 by Blake and Associates, the collections agency who does collections on our behalf. The collector unfortunately captured the arrangement incorrectly, and for this reason we referred the matter to them to address.
We are however pleased to confirm that you were subsequently contacted by one of our consultants who informed you that we corrected your debit order date. We apologise for any upset this has caused you and hope that this response has clarified your concerns.
Kind regards,
Charmaine
Thank you for your post. We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
We have established that a debit order was set on your account in February 2016 by Blake and Associates, the collections agency who does collections on our behalf. The collector unfortunately captured the arrangement incorrectly, and for this reason we referred the matter to them to address.
We are however pleased to confirm that you were subsequently contacted by one of our consultants who informed you that we corrected your debit order date. We apologise for any upset this has caused you and hope that this response has clarified your concerns.
Kind regards,
Charmaine