Shocking Customer Service from Luyanda

Yde has really good merchandise but terrible customer service.

I visited Yde Tygervalley on Saturday. I was looking for brides**** dresses. The staff on the floor were not really friendly or helpful - they actually pretend they don’t see you. I wanted to enquire at the front desk what the refund or return policy was in the event I needed to exchange the dresses I wanted to buy for my brides****s. It was near to closing time and Luyanda, the Sales Assistant, was busy with paperwork behind the counter. She ignored me while I waited in the queue. When I queried, if she could help me, she answered “yes” sarcastically. She made me feel like she was doing me a favour or I was inconveniencing her by asking for assistance because she kept rolling her eyes and sighing. Another Sales Assistant ended up interjecting and assisted me. Luyanda continued to do paperwork or cash up behind the counter. Take note that it was not yet 7pm (closing time).

As anticipated I needed to come back to the store to buy another size in the brides**** dresses. I called the store to keep the dress aside. When I returned to the store today. There was a Sales Assistant helping another customer behind the counter and I waited in the queue. Luyanda came from the back to behind the counter and was browsing on a tablet and ignored me. The other Sales Assistant asked Luyanda to assist me. She very unenthusiastically asked what I wanted. I said I called for a dress to be kept aside and gave my name. She didn’t say anything and just walked to the back and took about 5 minutes to find the dress. In the meantime the other Sales Assistant was querying why she was taking so long (she was even concerned that the dress wasn’t kept aside and Luyanda couldn’t find it hence the delay). Eventually Luyanda came out with the dress with a sour look on her face. The other Sales Assistant took the dress from her and rang up the dress and assisted me from then onwards.

Luyanda should not be in retail. She has zero customer service s****s. It’s a pity there are staff like Luyanda working at Yde because they have good merchandise but with customer service like that I rather take my business elsewhere. I am not usually one to complain but Luyanda was taking the ****.

Side note: at Yde if you want to exchange a dress for a different size, they first have to credit your card to refund you for the merchandise and then debit your card again for the different size but same dress at the same price. This was weird for me because I haven’t experienced this at any other store.