1 reviews | Active since Jan 2012
Shocking attitude from employee
I went to YDE to return a dress. Rae at yde menlyn handled the refund and requested if I have R1. She was also busy chatting to het collegues. I rep**** and said no she then had a attitude change as if blaming me she had to count change to provide me wit a refund. Her college gave her a note to hand to me to instead of a hand full of change. She ignored him at first when he handed her the money she threw the money in his hand. He then told her to keep it calm! I asked her what her name was where she rep**** Why? I told her I was a customer asking her name. She blatently ignored me. I then asked the manager for her name who was standing at the tills packing out stock ignoring the bad attitude of Rae. I feld unwanted and will not visit the store again soon!!
Thank you for bringing this matter to our attention.
We are most concerned to hear of your experience at the store in question, as the service you have described in no way reflects our international service standards which we strive to provide at all times. As a result, we referred this matter to the relevant Store Manager to investigate and attend to without delay.
We sincerely apologise for the service you received, and for any inconvenience and frustration caused as a result of this matter. We assure you that this issue will be addressed in earnest with the relevant consultant and that the needed corrective action will be taken to ensure that this remains an isolated occurrence.
We appreciate you bringing this to our attention. Please feel free to contact us on *** or send an e-mail to ***, if you have any further queries or suggestions.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
We are most concerned to hear of your experience at the store in question, as the service you have described in no way reflects our international service standards which we strive to provide at all times. As a result, we referred this matter to the relevant Store Manager to investigate and attend to without delay.
We sincerely apologise for the service you received, and for any inconvenience and frustration caused as a result of this matter. We assure you that this issue will be addressed in earnest with the relevant consultant and that the needed corrective action will be taken to ensure that this remains an isolated occurrence.
We appreciate you bringing this to our attention. Please feel free to contact us on *** or send an e-mail to ***, if you have any further queries or suggestions.
Kind regards,
Charmaine