1 reviews | Active since Aug 2013
SHOCKED BY FAVOURITISM
I have been a Loyal customer with YDE for years now , I previously settled my acc &opened another account within a month because I love their clothes so much.I am a regular at the Tygervalley br w,yesterday I went to the br after I received notification of Yde's 50% sale it was abit confusing looking through the rails as most of the clothes did not have the sale price on the tags therefore I took a couple of items to the front to check the price.One X&O dress caught my eye as I previously bought the same style but different colour.I asked Musa if they had more of the dresses and I got a No response.I walked around in the store before going back to the till point to enquire my credit available to my surprise the dress I have been looking for was laying on the counter I asked who it belonged to and was told they keeping it for a customer .I asked Musa if she can call the cst to find out if she is buying the dress they did not take the cst's name or nr .I was in store wanting to buy the dress cash but was refused,I lft my dets in case the cst did not come back I gt a call frm Musa to say the cst bought the dress.I called Canal walk to confirm that they nt allowed to keep items asid
Thank you for bringing your concerns to our attention.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As a result, we escalated your recent experience at one of our stores to the Store Manager, as well as the Area Manager, for further investigation.
We have established that you were not attended to in a way that is in line with our service standards. Therefore we wish to apologise to you for the manner in which your query was handled on that particular day. We confirm that this matter will be discussed with the consultant at the store to ensure that this does not occur again in future. We are pleased to confirm that you were contacted and that this matter was satisfactorily resolved.
We trust that we have acceptably addressed this matter for you. We encourage you to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Regards,
Chevola
Thank you for bringing your concerns to our attention.
At YDE, we take pride in offering our customers a pleasant and effortless shopping experience, facilitated by helpful and efficient consultants. As a result, we escalated your recent experience at one of our stores to the Store Manager, as well as the Area Manager, for further investigation.
We have established that you were not attended to in a way that is in line with our service standards. Therefore we wish to apologise to you for the manner in which your query was handled on that particular day. We confirm that this matter will be discussed with the consultant at the store to ensure that this does not occur again in future. We are pleased to confirm that you were contacted and that this matter was satisfactorily resolved.
We trust that we have acceptably addressed this matter for you. We encourage you to contact us directly on *** or e-mail *** if you have any further queries or concerns.
Regards,
Chevola