1 reviews | Active since Jul 2013
Settled my account but no confirmation from yde
In July I paid my account in full however i have been receiving sms's saying i still owe money and i ddnt make arrangements,when i call the call centre to rectify this it rings with no answer.more than 6 people have called me and i have explained this over and over again i have <br> been given different email adress by each one of them and i have been sending proof of payment bt no one is <br> able to allocate this money.yesterday i took the initiative to go to menlyn hoping to resolve this bt the guy that <br> helped me yesterday could also nt resolve this instead they gave him another email adress for me to send the <br> proof and when i asked to speak to the person on the phone they refused n hung up.the service that YDE is <br> providing is sickning and i want my money allocated asap and this matter resolved.The nxt person to call me<br> must make sure that come to me prepared as im really loosing it and will take this matter up if i have too.Yall <br> are so quick to call for collections but when u have to doa simple thing as to allocate money you give such ****y service.I cant even explain the frustration yall are putting me through and affecting my credit record.Sort this out Asap
Thank you for your post and for bringing this matter to our attention.
At YDE, all our employees are mandated to uphold our high level of customer service excellence.
Our staff is trained to always treat customers in a professional, efficient and respectful manner. Therefore, we would like to apologise to you for any inconvenience caused for the manner in which you were assisted as it is not in line with our high service standards. We assure you this matter will be addressed with the responsible consultant.
Following our telephonic conversation, we are pleased to confirm that the payment was correctly allocated to your YDE account and that we have forwarded a copy of your statement to your email address, reflecting same.
We value your patronage and trust that we have adequately attended to this matter. Please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kindest regards,
Chevola
Thank you for your post and for bringing this matter to our attention.
At YDE, all our employees are mandated to uphold our high level of customer service excellence.
Our staff is trained to always treat customers in a professional, efficient and respectful manner. Therefore, we would like to apologise to you for any inconvenience caused for the manner in which you were assisted as it is not in line with our high service standards. We assure you this matter will be addressed with the responsible consultant.
Following our telephonic conversation, we are pleased to confirm that the payment was correctly allocated to your YDE account and that we have forwarded a copy of your statement to your email address, reflecting same.
We value your patronage and trust that we have adequately attended to this matter. Please feel free to contact us should you have any further queries or suggestions, on *** or e-mail us at ***.
Kindest regards,
Chevola