1 reviews | Active since Sept 2015
RUDELY KICKED OUT OF STORE WHILE SHOPPING
I am really disappointed by the treatment I got at YDE in Eastgate mall on Friday the 11th of September 20:55. the store was very much open when I walked in to do my shopping after which the security approached me at 21:00 and told me that the store is closed now and that I should leave, I carried wih my shopping and a minute later she came back to tell me to go and pay because they are tired and want to go home I said to her what must I go and pay for because I'm not done. she said to me I should leave I asked her to let me finish I'm almost done now at this time everyone could hear the conversation right when I'm about to turn to he next aisle this lady is back asking me if I didn't hear what she had told me \ Sifuna ukuvala man he Sisi ngcela uphume. ngthe kuwena hamba"she was very rude and threatening in her approach ad a lady from behind the till came at me and asked what it was that I was looking for so that she could help me find it quicker. I just looked at her trying to make sense of everything as I was just shopping I had nothing specific I was looking for I'm going away on holida therefore I'm in that store to find whatever catches my eye at that point it was then tha """
Thank you for your post.
At YDE, we strive to ensure that all of our valued customers are provided with a pleasant and effortless shopping experience at all times, assisted by passionate and enthusiastic consultants, who live our values.
Our stores are instructed to adhere to their trading hours, which is that customers are allowed to enter our stores up until closing time. We have therefore, sought from the relevant Area Manager to investigate this matter.
We believe that the Area Manager has been in contact with you and has apologized for the conduct of the consultant and security guard in question. He will further have the appropriate action taken as to ensure that this does not occur in future.
We would like to advise you that we do not condone this type of behavior, and wish to thank you for informing us of your experience.
We trust that we were able to satisfactorily attend to your query and once again apologize for any inconvenience or upset caused as result of this matter.
Kind regards,
Lynn
Thank you for your post.
At YDE, we strive to ensure that all of our valued customers are provided with a pleasant and effortless shopping experience at all times, assisted by passionate and enthusiastic consultants, who live our values.
Our stores are instructed to adhere to their trading hours, which is that customers are allowed to enter our stores up until closing time. We have therefore, sought from the relevant Area Manager to investigate this matter.
We believe that the Area Manager has been in contact with you and has apologized for the conduct of the consultant and security guard in question. He will further have the appropriate action taken as to ensure that this does not occur in future.
We would like to advise you that we do not condone this type of behavior, and wish to thank you for informing us of your experience.
We trust that we were able to satisfactorily attend to your query and once again apologize for any inconvenience or upset caused as result of this matter.
Kind regards,
Lynn