ZJ
Zenith J
1 reviews | Active since Feb 2019
08 Feb 2019, 08:54
Rude client service
The people calling from the debt collecting department YDE should have a better attitude when calling their clients on the home number because we are non-customers answering the call and they are rude to us and put the phone off in our ears. No code of ethics
Helpful (0)
Replies (1)0
Replies (1)
Yde's replyOfficial
15 Feb 2019, 15:37 Thank you for raising your concerns and affording us the opportunity to respond.
At YDE, we strive to provide an effortless customer service experience at all times, where customers are treated fairly by efficient and enthusiastic consultants.
We were concerned to read of your experience, and have escalated your concerns raised to the relevant department to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and advised that with regards the consultants in question actions will be taken internally.
We sincerely apologise for the service you received, and hope that we were able to successfully address your issues.
Should you have any queries, concerns or suggestions, please contact us directly on 021- *** or via email ***
Kind regards,
YDE Online Team
At YDE, we strive to provide an effortless customer service experience at all times, where customers are treated fairly by efficient and enthusiastic consultants.
We were concerned to read of your experience, and have escalated your concerns raised to the relevant department to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and advised that with regards the consultants in question actions will be taken internally.
We sincerely apologise for the service you received, and hope that we were able to successfully address your issues.
Should you have any queries, concerns or suggestions, please contact us directly on 021- *** or via email ***
Kind regards,
YDE Online Team
Best regards,
Yde's reply15 Feb 2019, 15:37
Official
Thank you for raising your concerns and affording us the opportunity to respond.
At YDE, we strive to provide an effortless customer service experience at all times, where customers are treated fairly by efficient and enthusiastic consultants.
We were concerned to read of your experience, and have escalated your concerns raised to the relevant department to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and advised that with regards the consultants in question actions will be taken internally.
We sincerely apologise for the service you received, and hope that we were able to successfully address your issues.
Should you have any queries, concerns or suggestions, please contact us directly on 021- *** or via email ***
Kind regards,
YDE Online Team
At YDE, we strive to provide an effortless customer service experience at all times, where customers are treated fairly by efficient and enthusiastic consultants.
We were concerned to read of your experience, and have escalated your concerns raised to the relevant department to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and advised that with regards the consultants in question actions will be taken internally.
We sincerely apologise for the service you received, and hope that we were able to successfully address your issues.
Should you have any queries, concerns or suggestions, please contact us directly on 021- *** or via email ***
Kind regards,
YDE Online Team
Best regards,