tD
thandeka D
1 reviews | Active since Aug 2012
08 Apr 2016, 03:37
Rude and lazy consultants
I have 3 accounts with the Truworths Group, after failing to make payments on my YDE they were very quick to list it on my credit report. 2 months later my details not up to date and the rude customer service consultant told me to wait 24-48 Hours to get a up to date letter.very disappointed with the service and pathetic lazy consultants with reasons that don't end every consultant tells you different story. Truworths needs to up their game
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Yde's replyOfficial
11 Apr 2016, 09:00Hello pumpkinstk,
Thank you for allowing us the opportunity to attend to this matter for you.
The level of service described in your post is not in line with the high service standard we expect from our staff members. We sincerely apologize for your experience and have brought your concerns to the attention of the relevant call centre management team to investigate and address.
Further to this we can verify that as a credit granting company we send factual information to all credit bureaus on a monthly basis on how each account holder conducts their accounts with us.
We are pleased to confirm that the requested letter was emailed to you on 08 April 2016 and that you have confirmed receipt thereof.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Kind regards,
YDE Online Team
Thank you for allowing us the opportunity to attend to this matter for you.
The level of service described in your post is not in line with the high service standard we expect from our staff members. We sincerely apologize for your experience and have brought your concerns to the attention of the relevant call centre management team to investigate and address.
Further to this we can verify that as a credit granting company we send factual information to all credit bureaus on a monthly basis on how each account holder conducts their accounts with us.
We are pleased to confirm that the requested letter was emailed to you on 08 April 2016 and that you have confirmed receipt thereof.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Kind regards,
YDE Online Team
Yde's reply11 Apr 2016, 09:00
Official
Hello pumpkinstk,
Thank you for allowing us the opportunity to attend to this matter for you.
The level of service described in your post is not in line with the high service standard we expect from our staff members. We sincerely apologize for your experience and have brought your concerns to the attention of the relevant call centre management team to investigate and address.
Further to this we can verify that as a credit granting company we send factual information to all credit bureaus on a monthly basis on how each account holder conducts their accounts with us.
We are pleased to confirm that the requested letter was emailed to you on 08 April 2016 and that you have confirmed receipt thereof.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Kind regards,
YDE Online Team
Thank you for allowing us the opportunity to attend to this matter for you.
The level of service described in your post is not in line with the high service standard we expect from our staff members. We sincerely apologize for your experience and have brought your concerns to the attention of the relevant call centre management team to investigate and address.
Further to this we can verify that as a credit granting company we send factual information to all credit bureaus on a monthly basis on how each account holder conducts their accounts with us.
We are pleased to confirm that the requested letter was emailed to you on 08 April 2016 and that you have confirmed receipt thereof.
We trust that we have adequately attended to your query and hope to see you in our stores again soon.
Kind regards,
YDE Online Team