Rude agents
Rude call centre agent, I had a car window smash this month, I bought things 18 Feb, it is now 19 March, I paid R100, waiting for my next pay day. After the RUDE call I will not BE SHOPPING WITH YOU AGAIN! I am quite aware I owe R630 installments, I will pay up and chuck this card out.
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Yde's replyOfficial
26 Mar 2018, 15:49Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
As the mentioned call was made to you by one of the consultants at Blake and Associates, we immediately escalated this matter for their attention. We can confirm that your concerns raised have been addressed with the respective consultant, in order to ensure that this remains an isolated occurrence.
Please also be advised that when an account reflects in arrears, collections communication is sent to the customer, as we are concerned that the account would incur late payment fees and that your payment profile held with us and at the credit bureaus would be negatively affected.
We regret not being able to make contact with you on the number provided, but hope that we have acceptably attended to this matter for you.
Kind regards,
YDE Online Team
Best regards,
Yde's reply26 Mar 2018, 15:49
Official
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
As the mentioned call was made to you by one of the consultants at Blake and Associates, we immediately escalated this matter for their attention. We can confirm that your concerns raised have been addressed with the respective consultant, in order to ensure that this remains an isolated occurrence.
Please also be advised that when an account reflects in arrears, collections communication is sent to the customer, as we are concerned that the account would incur late payment fees and that your payment profile held with us and at the credit bureaus would be negatively affected.
We regret not being able to make contact with you on the number provided, but hope that we have acceptably attended to this matter for you.
Kind regards,
YDE Online Team
Best regards,