Ridiculous refund policy

I recently turned 30 and one of my best friends gifted me with a YDE gift card knowing that I love "that kinda stuff". Needless to say I am ecstatic and I cannot wait to to shop for something special.

Fast forward comes the time I have to utilize this gift card. I get to your mall of Africa branch and I take my time browsing aisle by aisle to find something that 1. I actually like 2. Is within or not too far off the price range of the gift card. 3. Something that makes sense for my wardrobe... I mean I can't just use my gift for the sake of using it... It had to make sense.

So I get some jumpsuit... Not my size but I am holding thumbs that it fits because the cut allows to play around with size. I get home, I try it on and to my dismay it doesn't fit. So I go to the menlyn branch hoping I can find an alternative the already mentioned criteria. Sadly, I cannot. Days follow and I try the online store as well as the physical store and again, nothing.

Now I am at the mall of Africa branch being assisted by the manager... I categorically request a refund stating that I have not seen anything I liked in the store as such I would like to be refunded in cash because quite frankly I do not have time to be running from one yde to another hoping to find an item that fits the already mentioned criteria. Firstly, the manager was not attentive in my request as her first response was along the lines of "sure pass me your receipt and I will process this for you", had she been listening attentively, she would have known that a gift card was not the solution to my problem. Sure I understand that she has a mandate that probably comes with some stringent day to day rules where these type of scenarios are concerned, however, if the manager of a store is that rigid in their problem solving s****s that they shrug their shoulders and advise you to contact customer care it honestly doesn't inspire trust.

A gift card is similar to cash in the hands of the recipient, why then should I be forced to stick to a store when I do not see anything within this store that I would like to purchase. I tried. I really did. But I couldn't find anything and I should be eligible to be refunded in cash as that is the solition to my problem.