Returns Query
<p>A few weeks ago i bought pants from YDE cresta worth R550.00 or something, i forgot to take them back as they did not suit me.On the 20th August 2016 i went to the Cresta branch to return them, first i was told that the returns policy is 14 days which i understood, what happend next was an eye ball, the lady at the cash desk mentioned that there were stains on the pants which seemed like iron stains , i was more suprised with the fact that i know that i never used the pants except when fitting them at home.The lady then said they would need to be taken to quality assurance for an inspection and knowing the honest person i am i agreed.This morning i got a call that the pants are back and that it is confirmed that it is iron stains.How was that confirmation done ,i need proof of that , and how suprising that the lady at the store already decided that it was iron stains before it was even taken to QA, I want answers and not from a store but from head office</p>
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Yde's replyOfficial
09 Sept 2016, 08:58Thank you for your post.
As we were concerned to read of your experience we immediately liaised with the manager of the store referred to in your post.
We were informed that the garment was indeed sent to our Head Office for assessment and was declined as the garment did not present a manufacturing fault.
As you were not happy with this decision we have liaised with our Quality Assurance Department, who has agreed to re-assess the garment.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt we have therefore sent you an email to advise you on the outcome of the assessment.
We acknowledge your frustration and sincerely apologize for any inconvenience caused. We however trust that we have adequately attended to this matter for you.
Sincerely yours,
YDE Online Team
Best regards,
Yde's reply09 Sept 2016, 08:58
Official
Thank you for your post.
As we were concerned to read of your experience we immediately liaised with the manager of the store referred to in your post.
We were informed that the garment was indeed sent to our Head Office for assessment and was declined as the garment did not present a manufacturing fault.
As you were not happy with this decision we have liaised with our Quality Assurance Department, who has agreed to re-assess the garment.
We have attempted to contact you in this regard but were regretfully unsuccessful in our attempt we have therefore sent you an email to advise you on the outcome of the assessment.
We acknowledge your frustration and sincerely apologize for any inconvenience caused. We however trust that we have adequately attended to this matter for you.
Sincerely yours,
YDE Online Team
Best regards,